Refund and cancellation policy
This policy explains when you can get your money back for a PhygitAlm plan or a top-up, and how to stop a plan.
1. Full refund if nothing is used
If you haven't used any part of your plan since you paid (no campaign created, no wave run, no credits spent), you get a full refund of what you paid, GST included. Ask within 7 days of paying.
2. Once you have used PhygitAlm
Once you've used any part of your plan, we don't refund the payment. What's left of your plan stays yours to use until the plan ends.
3. Top-up credits
A top-up is refunded in full if none of it has been used; otherwise it isn't refunded. Top-up credits don't expire, but work only while you have an active plan.
4. Cancelling
Plans don't renew on their own, so there's nothing to cancel at the end of a plan. You simply choose whether to buy again.
- To stop early, your Administrator asks us (see below).
- You keep using PhygitAlm until the end of your plan - unless you get a full refund, in which case the plan ends on the day it is refunded.
5. How to ask for a refund
Email contact@phygitalm.com from your Administrator's sign-in email with your company name and invoice number, or use Talk to sales. We reply within 2 working days.
6. How you get the money
We refund to the same card, UPI or bank account you paid with, through Razorpay, within 5-7 working days after we approve it.
7. Delivery
PhygitAlm is delivered online. Your plan starts as soon as the payment succeeds; nothing is shipped.
8. Contact us
DENOUER MMC PRIVATE LIMITED
2nd Floor, 35/5 Langford Road, Shanti Nagar, Bengaluru 560025
contact@phygitalm.com · Phone: +91 96060 21010